Shipping policy
Shipping Policy
Effective Date: July 17, 2026
Thank you for shopping with Choice Basket. We are committed to delivering your order safely and on time.
1. Order Processing
- Orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation after placing your order.
2. Shipping Time
Estimated delivery times:
- Major Cities: 2–4 business days
- Other Areas: 3–7 business days
Delivery times are estimates and may vary due to weather, courier delays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any promotional offers for free shipping will be clearly mentioned on our website.
4. Order Tracking
Once your order has been shipped, you may receive a tracking number (where available) via email, SMS, or WhatsApp so you can monitor your shipment.
5. Delivery
Please ensure that your shipping address and contact number are correct when placing your order.
If a delivery attempt fails because of an incorrect address, unavailable recipient, or refusal to accept the order, additional shipping charges may apply for re-delivery.
6. Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur.
If your order has not arrived within the expected delivery time, please contact our customer support so we can investigate the shipment.
7. Damaged Packages
If your package arrives damaged, please contact us within 24 hours of delivery and provide clear photos of:
- The outer packaging
- The shipping label
- The damaged product
We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy.
8. Contact Us
If you have any questions regarding shipping, please contact us:
Store Name: [Your Store Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]